ClearWatch Privacy Policy
Effective date: August 11, 2026
ClearWatch is operated by 833907 B.C. Ltd ("we", "us"). This policy explains what personal information we collect, why, and how it is handled. We are subject to British Columbia's Personal Information Protection Act (PIPA) and, where applicable, Canada's PIPEDA and Anti-Spam Legislation (CASL).
1. What we collect
From subscribers (account holders):
- Account details: email address and name, provided through our sign-in provider.
- Property information: the civic addresses you register, their map coordinates, and the labels you give them (for example "The cabin").
- Notification settings: daily note timing and channel preferences.
- Billing: your subscription status and history. Payments are processed by Square; we never receive or store your card number.
- Message history: a record of every notification generated for your account and whether it was delivered.
About the people you nominate as recipients:
- The name, email address, and/or mobile number you provide for them.
- Their consent decision, with the date, time, and IP address of that decision. If they decline or withdraw, we keep that record so they are never contacted again.
Automatically:
- Standard technical information when you use the site or app (IP address, browser type, pages viewed). We use a Meta (Facebook) pixel to measure advertising for the Service.
2. How we use personal information
- To provide the Service: monitoring registered properties, sending status notes and alerts to the account holder and consented recipients.
- To manage subscriptions and payments.
- To keep records that CASL and good practice require: who consented to receive messages, when, and from what device.
- To operate, secure, and improve the Service.
- To market the Service. No subscriber or recipient contact information is ever used for third-party marketing.
We do not sell personal information. We do not use recipients' contact information for anything except the notifications they consented to.
3. Recipients' information, specifically
Recipients are people a subscriber asks us to notify. We collect their contact details from the subscriber, then contact them only through a consent page where they choose for themselves. Until they say yes, they receive nothing except that single consent request delivered by the subscriber sharing their personal link. They can stop notifications permanently at any time from the same link or any message.
4. Who we share information with (service providers)
We use a small number of service providers to run the Service. Each receives only what it needs:
- Clerk (authentication): account email and login credentials.
- Railway (hosting and database): all service data, hosted on infrastructure in the United States.
- Square (payments): billing name, email, and payment card details you enter with them directly.
- Resend (email delivery): recipient email addresses and message content.
- Twilio (text message delivery, when enabled): recipient phone numbers and message content.
- Meta (advertising measurement): standard pixel events.
Some providers store data outside Canada, including in the United States, where it may be accessible to authorities under local law.
We may disclose information where required by law, or in an emergency where we believe disclosure is necessary to protect someone's life or safety.
5. Retention
- Account and property data: kept while your account is active, deleted or anonymized within 12 months of account closure.
- Consent and withdrawal records: kept for as long as needed to honour the withdrawal and demonstrate CASL compliance, including after account closure. A withdrawal record is deliberately permanent.
- Message and delivery history: kept 24 months as the service record, and available to subscribers as an export.
- Billing records: kept as required by tax law.
6. Security
Data is encrypted in transit, access to production systems is restricted, and payment card data never touches our systems. No system is perfectly secure; we will notify affected individuals and authorities of any breach as required by law.
7. Your rights
You may request access to, correction of, or deletion of your personal information by contacting us. Deletion is subject to the retention rules above (in particular, consent-withdrawal records are kept so that a request to stop being contacted is honoured forever). If you are unsatisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
8. Children
The Service is not directed at children and we do not knowingly collect information from anyone under 18, and recipients must be at least 18 years old.
9. Changes
We will post changes here and, for material changes, notify subscribers by email before they take effect.
10. Contact
Privacy Officer, 833907 B.C. Ltd
Suite 403, 460 Doyle Avenue, Kelowna, BC V1Y 0C2
Email: privacy@clearwatch.ca