ClearWatch Terms of Service

Effective date: August 11, 2026

1. Who we are

ClearWatch is a service operated by 833907 B.C. Ltd ("ClearWatch", "we", "us"), a company incorporated in British Columbia, Canada. These Terms govern your use of the ClearWatch website (clearwatch.ca), application, and monitoring service (together, the "Service").

By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. What ClearWatch is, and what it is not

ClearWatch provides situational awareness about wildfire and emergency conditions near properties you register, based on publicly available official data sources. It is designed for people who are not physically present at a property.

ClearWatch is not an emergency notification service. It is not affiliated with the BC Wildfire Service, EmergencyInfoBC, Emergency Management and Climate Readiness BC, or any government agency. It must never be your only source of warning about an emergency.

You acknowledge and agree that:

• Official emergency instructions come from EmergencyInfoBC, your local authority, and first responders, not from ClearWatch. In an emergency, call 911.
• The Service reports what public data sources show. It cannot see what those sources do not publish. Fires attended by municipal fire departments, very new fires, and unreported events may not appear at all.
• Satellite heat detection depends on satellite passes, which occur a limited number of times per day. Detections can be hours old.
• Official fire perimeters and evacuation boundaries are published by government agencies on their own schedules and may lag actual conditions.
• The Service checks data sources on a periodic cycle (currently approximately every 15 minutes) and depends on the availability of third-party data services, networks, and infrastructure. Checks, messages, or the entire Service may be delayed, interrupted, or unavailable at any time.
• A status of "Clear" means no activity was detected in the sources we check as of the stated time. It is not a statement that a property is safe, and must not be relied on as one.

3. Eligibility and accounts

You must be at least 18 years old and capable of entering a binding contract. You are responsible for the accuracy of the information in your account, for maintaining the security of your login, and for all activity under your account.

4. Subscriptions, billing, and cancellation

• The Service is sold as an annual subscription: $200 CAD per year plus GST, which includes monitoring of up to three properties and notification of up to four people. Additional properties are $50 CAD per year plus GST each. Prices may change; changes take effect at your next renewal.
• Subscriptions renew automatically each year and your payment method is charged at renewal, until you cancel. This is disclosed at the point of purchase.
• Payments are processed by Square. We do not store your payment card details.
• You may cancel at any time from the Settings area of your account, from any Square receipt email, or by contacting us. Cancellation stops the next renewal; monitoring continues to the end of the period already paid.
• Refunds: the annual fee is non-refundable once the subscription period begins, except where required by applicable consumer protection law.
• GST is charged on all subscriptions. GST registration: 843459629 RT0001.

5. Monitored properties

• The Service covers civic addresses in British Columbia, Canada.
• Monitoring is based on the geographic coordinates returned for the address you select from the official BC geocoder. You are responsible for confirming that the selected address and map location correctly identify your property.
• You may only register properties you own, occupy, or otherwise have a legitimate interest in monitoring.

6. People you add as recipients

• You may nominate people to receive notifications about your properties. By nominating someone you confirm you have a relationship with them and a reasonable basis to believe they want these messages.
• No recipient is contacted with alerts until they have given their own consent through the confirmation link we provide. Recipients can withdraw consent at any time, and withdrawal is permanent for that list.
• Recipients must be at least 18 years old.
• We retain records of consent and withdrawal (including time and IP address) as required to comply with Canada's Anti-Spam Legislation (CASL) and to protect recipients.

7. Data sources

The Service draws on publicly available sources including the BC Wildfire Service, Emergency Management and Climate Readiness BC (evacuation orders and alerts), the Canadian Wildland Fire Information System (satellite hotspots), DriveBC (road events), and Environment and Climate Change Canada (weather). These sources belong to their respective owners, may change or become unavailable without notice, and are not endorsed by or affiliated with ClearWatch.

8. Acceptable use

You agree not to: resell or redistribute the Service or its notifications commercially without our written agreement; use the Service to harass any person; attempt to probe, disrupt, or overload the Service; scrape or bulk-extract data from the Service; or use the Service for any unlawful purpose.

9. Intellectual property

The Service, its software, design, and content (excluding third-party data) are owned by 833907 B.C. Ltd. We grant you a limited, non-exclusive, non-transferable licence to use the Service for personal, non-commercial monitoring of your registered properties while your subscription is active.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TIMELINESS, COMPLETENESS, OR UNINTERRUPTED AVAILABILITY. WE DO NOT WARRANT THAT ANY NOTIFICATION WILL BE DELIVERED, OR DELIVERED IN TIME TO BE ACTED ON.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 833907 B.C. LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF OR DAMAGE TO PROPERTY, LOSS OF LIFE, PERSONAL INJURY, LOSS OF PROFITS, OR LOSS OF DATA, ARISING FROM OR RELATED TO THE SERVICE, INCLUDING FROM ANY FAILURE, DELAY, INACCURACY, OR OMISSION IN MONITORING OR NOTIFICATIONS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will indemnify and hold us harmless from claims arising out of your breach of these Terms, your violation of law, or your nomination of recipients without a proper basis.

13. Suspension and termination

We may suspend or terminate accounts that violate these Terms or where required to protect the Service or comply with law. You may close your account at any time; closure does not entitle you to a refund except as set out in section 4.

14. Changes to the Service or these Terms

We may modify the Service and these Terms. For material changes to the Terms we will give notice (by email or in the app) before they take effect. Continued use after the effective date constitutes acceptance.

15. Governing law

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there. The courts of British Columbia have exclusive jurisdiction, sitting in Kelowna.

16. Contact

833907 B.C. Ltd

Suite 403, 460 Doyle Avenue, Kelowna, BC V1Y 0C2

Email: support@clearwatch.ca